Our commitment to integrity, transparency, and professionalism in all aspects of our operations.
Aiqon places great emphasis on compliance to the legal and ethical requirements within the Debt Collection industry. Aiqon is fully committed to maintaining the highest possible standard to effect compliance to the current relevant legislation covering the debt collection industry.
The focus on ethical, fair and just approach to collections is embedded in the very core of our business culture. Our staff are trained to treat all our customers with respect, dignity and utmost professionalism. We are at all times sensitive of our customer’s financial predicament and provide payment solutions that are practical and achievable for both parties.
We take our business very seriously. Our standard and Code of Ethics are in line with the standards and guidance of the above credit management and regulatory requirement of each jurisdiction in which we have presence.
Aiqon Islamic places strong emphasis on ethics and professionalism. We provide regular training to all employees to ensure they are aware of their responsibilities and the legal frameworks that govern our industry. Every staff member is required to strictly adhere to our Code of Conduct, which outlines the expected standards of honesty, fairness, and respect in all dealings.
We also have internal monitoring and audit mechanisms to ensure continuous compliance with applicable legislation, including the Personal Data Protection Act (PDPA), the Financial Services Act (FSA), and all relevant debt collection regulations.
We encourage anyone who encounters misconduct or non-compliance to report their concerns to our Compliance Department. All reports are treated with strict confidentiality and will be investigated in accordance with internal policies and legal requirements.